FAQ

What is ENGLISH MATRIX and who is it for?

English Matrix is a modern, fun and interactive way to learn English online via Skype while staying comfortably at home or at your office.

English Matrix is for everyone who wants to study English. We take a personal, customized approach to your ESL Learning.

We believe that every person is unique, so we create Individual Learning Plans for each and every student.

What Services do you offer?

We currently offer

One-on-One 25 and 50 minutes English Lessons via Skype or Zoom.

Group 25 and 50 minutes English Lessons via Skype or Zoom.

We also offer a Free Placement Test at the beginning and a Free Trial Lesson.

We take a personal approach to your ESL Learning! All new students sit our ESL Free Placement Test and receive a personal coaching session.

During your personal coaching session, we will examine your Level, Gap Analysis and Individual Learning Plan to tackle your ESL challenges.

How can I book my Free Trial Lesson?

On the Services Tab, Click: Free Trial Lesson

Select Service – Select Teacher – NEXT – Choose your convenient time – NEXT

Fill in:  Name – Phone – Email  – NEXT – In the Coupon space – type: free-lesson  –  APPLY

*(No credit card needed) – NEXT – Check your email for successful BOOKING confirmation.

After your first successful booking, an account will be made for you automatically on https://www.englishmatrix.online, and you will receive the login information at the email address you’ve provided.

Keep the account info (email address and password) to log in for your next bookings.

Book your free lesson now!

What do I need to take English Matrix lessons?

You will need a PC, Apple or Android device with a stable internet connection, a headset (or microphone and speakers), and Skype / Zoom.

How long is each lesson?

Depending on the plan you choose, each lesson lasts for 25 or 50 minutes.

Can I study at times that are most convenient for me?

Yes. It’s your choice for the lesson’s time.

Check the Teacher’s availability and book the time that suits you best.

What levels do you teach?

We teach all levels according to the CEFR standard from Beginners (A1) to Proficiency (C2).

How can I BOOK a lesson?

Click Tab: Book a lesson

Select Service (English Lesson) – Select Teacher – NEXT

Choose your convenient time on the calendar and on the hour schedule – NEXT

*Fill in:  Name – Phone – Email  – (if required) – NEXT

Repeat – Choose your convenient time – NEXT

Check your email for successful BOOKING confirmation.

After your first successful booking, an account will be made for you automatically on https://englishmatrix.online, and you will receive the login information at the email address you’ve provided.

Use the account info (email address, password) to log in for your next bookings.

Book a lesson now!

How long in advance can I book a lesson?

You will be able to book your lessons as long as one month in advance.

What happens if there are technical issues during the lesson?

If there are technical issues during the lessons, we have a 24-hour support team who will try and resolve them.
If it is a separate issue with your PC, Apple or Android device we will try to assist you as best we can via Skype or email.
If there is a problem with our system, we will arrange a free lesson at another time.
We highly recommend that you test your system thoroughly before each class (headset/microphone speakers/ internet connection).

How do I pay for my lessons?

You can pay using Pay Pal or any credit card on our Book a lesson page.

Is it safe to use my credit card on your site?

Absolutely. We don’t store your credit card details on our site. We use a payment processor called PayPal. They are PCI compliant and are used by some of the most famous companies in the world, such as BBC Shop, Kaspersky and eBay.

Can I reschedule my lessons?

Yes, you can, but we require 24 hours (and preferably more) notice.

You need to write an email to contact@englishmatrix.online.

24 hours in advance is required (and preferably more).
Specify the time for your rescheduled lesson and check your email for confirmation.

Can I cancel a lesson?

Yes, you can, but we require 24 hours (and preferably more) notice.

You need to write an email to contact@englishmatrix.online.

24 hours in advance is required (and preferably more).

Will I get a refund if I cancel a lesson?

You will not be refunded for cancelled lessons, but you can agree with your teacher to have the lesson rescheduled for you.

What if I will no show up for a class?

Your teacher will be waiting for you for the entire duration of the lesson.

You will not be refunded in a case of no-show.

The teacher will be paid as if the lesson were conducted.

What if the teacher will not show up for the class?

Although this is almost impossible at English Matrix, some power outage or internet shortage might occur unexpectedly just before the lesson. Then, we will try everything possible to get in touch with you to let you know what the problem is.

In such a case, your lesson will be rescheduled by teacher-student agreement.